How do I setup my Email Accounts?

Need help setting up your email account?

 

Your email password must be a minimum 4 characters and maximum 8 characters in length. To verify your email password; login to WebsiteOS and go to E-mail > EasyMail Setup > select Email Account.

 

Click on "Learn More," and configure your mail using our step by step screenshots!

   What is VMS Manager?

Need to manage multiple domains using VMS Manager?

 

Click on "Download," and view all the features available in VMS Manager!

 

To brand your WebsiteOS, go to page 14 of the VMS Manager User Guide.

 

 

 

Need a Notification Message to send to your customers?

 

Click "Download," and save a copy of our notification message to send to your customers!

 

Synergy Web Services is upgrading!  

    Synergy Web Services is upgrading to an improved web hosting solution.

 

    Synergy Web Services is upgrading to an improved web hosting solution with the launch on our new system scheduled         for February - March 2008. This upgrade will substantially improve the flexibility of your web site and associated
    management tools. Please note that with the introduction of this new service, Canada Web Hosting will continue to
   deliver the best quality managed hosting services while Synergy Web Services will become your provider of high
    performance shared web hosting services

 

    New Email Settings - Learn to set up your email accounts on the New Platform! Click Here!

    Retrieve your Legacy Email - Need to retrieve mail from the legacy mail servers? Click Here!

    VMS Manager - Download the VMS Manager User Guide! Click Here!

    Website - Does your website need to be updated? Click Here!

    New Platform - Learn about our new platform Click Here!

 

Before you make any changes to your site... Download the site from our new platform first.

Important! Before you make any changes to your site... Download the newest version from our platform.

 

FTP (Download) your content from our new platform. Download the most up to date version of your site from our new platform to your computer. Changes were required in order to facilitate the functionality of your website on our new platform. Once you have downloaded your content, you will be able to modify your website. When you have made the appropriate changes, save your files and upload the content to our platform.

 

The following FTP conventions are required in order to download content from our platforms:

> FTP Address: domain.tld

> FTP Username: domain.tld

> FTP Password: your domain password

> FTP Port: 21

 

If you are using FrontPage, you will need to reverse publish content to your computer.
To reverse publish you will need to do the following:


1. Open FrontPage and select File >Open/Open Web/Open Site (this may vary based on the version of FrontPage you are using).

2. Enter the domain name in the following format: http://domain.tld

3. Click "Open."

4. Enter your username (domain.tld) and password (your domain password) and click "OK."

5. With the website open on FrontPage, select Publish Site / Publish Destination (this may vary based on the version of FrontPage you are using).

6. Specify a location on your computer (i.e. desktop).

7. Create or select a directory you wish to place your content. Click "OK." ***You may see the following prompt "Would you like FrontPage to create web (Click "OK." if you see the prompt)." When you reverse publish, be sure to specify sub webs if they are present.

8. Click "Publish." The content should be downloaded from our platform to your computer.

9. Once you have successfully reverse published the content to your computer. You will be able to begin modifying your site. When you have finished editing your website, you may click "Publish" and publish the content back onto our platform.

Platform Changes  

Features in the new WebsiteOS!

 

There will be no impact to your production site(s). You will notice new features and functionality in the administrative interface. Please view the table below to view the new features.

 

 

Legacy Platform
New Platform

Control Panel: Platypus


URL: http://my.canadawebhosting.com

Control Panel: WebsiteOS


URL: https://hosting.synergywebservices.ca/OS4

Your Email Settings were previously the following:

 

Email Address/ Username: email@domain.tld

 

Password: your email password

 

Mail Server(Incoming/Outgoing): mail.domain.tld

 

SMTP Authentication: Required

 

IMAP Port: 143

 

POP Port: 110

 

SMTP Port: 25 and 2525


Your New Email Settings are now the following:

 

Email Address/ Username: email@domain.tld

 

Password: your email password (Minimum 4 Characters, Maximum 8 Characters. To verify your password; login to WebsiteOS and go to E-mail > EasyMail Setup > select Email Account)

 

Mail Server(Incoming/Outgoing): mail.domain.tld

 

SMTP Authentication: Required

 

IMAP Port: 143

 

POP Port: 110

 

SMTP Port: 1025

Retrieve your Legacy Mail

 

Email Address/ Username: email@domain.tld

 

Password: your email password

 

Mail Server(Incoming/Outgoing): legacymail.domain.tld

 

SMTP Authentication: Required

 

IMAP Port: 143

 

POP Port: 110

 

SMTP Port: 25 and 2525

 

 

 

 

 

 

 

 

 


We recommend that you download (POP) your email with the Legacy Mail Settings (Please see Retrieve your Legacy Mail ). You will have 60 days from your listed upgrade date to retrieve mail; before the legacy mail servers are retired.

 

An important note to customers currently using third party DNS. Please update your Zone files to refelect the following:

 

Zone Files

BLANK
IN A
69.49.101.51
WWW
IN A
69.49.101.51
FTP
IN A
69.49.101.51
MAIL
IN A
69.49.101.233
POP
IN A
69.49.101.233
SMTP
IN A
69.49.101.233
WEBMAIL
IN A
69.49.101.55
10
IN MX
mx1c11.megamailservers.com.
100
IN MX
mx2c11.megamailservers.com.
110
IN MX
mx3c11.megamailservers.com.

 

Synergy Name Servers

NS1.SYNERGYWEBSERVICES.CA NS2.SYNERGYWEBSERVICES.CA

Webbased Mail Interface: Squirrel Mail

URL: http://mail.domain.tld

Webbased Mail Interface: Webmail 4.0

URL: http://webmail.synergywebservices.ca

PHP Version: 4.3.11

PHP Version: 5.2.4 (Click here to view phpinfo.php)

MySQL Version: 4.x.x

MySQL Version: 4.0.26 and 5.0.27

DotNetNuke

No Longer Supported

JMail

 

 

 

 

 

 

 

 

 

 

 

 

 

 

JMail on our new platform would require some modification: in your script your SMTP host needs to changed to localhost.

'JMAIL
Dim MyMail
Set MyMail = Server.CreateObject("JMail.SMTPMail")
'MyMail.ServerAddress = "smtp.domain.tld "
MyMail.ServerAddress = "localhost"
MyMail.Sender = "email@domain.tld"
MyMail.AddRecipient " email@domain.tld "
MyMail.Subject = "Subject Text"
MyMail.Body = MsgBody
MyMail.Execute
Set myMail = nothing

 

 

What other changes I should know about?

 

Your Credit Card Statement will now reflect a charge from INFB (Internet Names for Business) in place of Canada Web or Synergy Web Services. This is part of our hosting system/billing platform upgrade. The monthly/yearly amounts charged to your Credit Card will remain the same.